Refund policy

Because each item is custom-made, all sales are final, and we do not accept returns or exchanges on personalized or decorated products.

However, if there is an issue with your order due to an error on our part (such as a defect or incorrect customization that doesn’t match your order details), please contact us within 3 business days of receiving your item. We’ll gladly review the issue and do our best to make it right.

Please note:

• We do not offer refunds, replacements, or exchanges for orders with incorrect personalization (e.g., spelling, names, station numbers) that were submitted incorrectly by the customer.

• If you notice a mistake after placing your order, contact us immediately. Once production has begun, we may not be able to make changes.

• We do not accept returns or exchanges for sizing issues on decorated products. Please refer to our size guide and double-check all selections before placing your order.

If you have any questions about your order or need assistance, don’t hesitate to reach out via our Contact Form or email us at aquaandblaze@gmail.com.